Privacy Policy

1. Information We Collect

We may collect information that personally identifies you, including but not limited to the following categories:

• Identification Information — such as your name, postal address, email address, phone number, unique online identifier, or IP address
• Customer Records — including records of services you have purchased, inquired about, or considered, and your service history with BookNeately LLC
• Financial Information — such as debit or credit card information, billing addresses, and transaction records, processed securely through our payment provider
• Correspondence — information provided when you contact us by phone, email, or through our booking system, including survey responses and feedback
• User-Generated Content — content submitted through our social media pages or public-facing platforms, including reviews, ratings, comments, and recommendations
• Device & Network Activity — browsing history, IP address, device type, operating system, browser settings, and your interactions with our website or communications
• Geolocation Information — general physical location data associated with your device or service address

We also collect non-identifying, aggregated information that cannot reasonably be used to identify you. Where non-identifying information is combined with other data in a way that identifies an individual, we treat that combination as personal information.

2. How We Collect Your Information

We collect information in the following ways:

Directly from you, when you:

• Place a booking or request a quote through our website or booking platform
• Create an account or register with us
• Contact us by phone, email, or any other communication channel
• Respond to surveys, leave a review, or provide feedback
• Engage with our social media accounts on platforms such as Instagram, Facebook, or others

Automatically, as you navigate our website, using technologies such as cookies, pixel tags, web beacons, and browser analysis tools. Automatically collected information may include:

• Usage Information — pages visited, time spent on each page, traffic data, and resources accessed
• Device Information — device type, browser type, operating system, language settings, and time zone

We may also use these technologies to track online activity over time and across third-party websites for analytical purposes.

From time to time, we may receive information about you from trusted third-party partners, such as analytics or marketing providers, to validate or supplement information we already hold.

3. How We Use Your Information

Information we collect is used solely to provide, maintain, and improve our services. Specifically, we use your information to:

• Process and manage your bookings and payments
• Communicate with you regarding your appointments, including confirmations, reminders, and follow-ups
• Respond to your inquiries and provide customer support
• Send service-related notifications and, where you have opted in, marketing communications
• Improve our website, booking experience, and overall service quality
• Comply with applicable legal obligations

We will not use your information for any purpose materially different from those described above without first notifying you and, where required by law, obtaining your consent.

4. How We Share Your Information

BookNeately LLC does not sell your personal information to third parties.

We may share your information within BookNeately LLC for legitimate business purposes, including assigning and coordinating your cleaning appointments. We do not share your personal information with external third parties except in the following limited circumstances:

• Service providers — trusted vendors who assist us in operating our business, such as payment processors, booking software providers, and communication platforms, who are contractually obligated to protect your data
• Legal compliance — where required by law, court order, or governmental authority
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you

All third parties with whom we share data are required to handle your information in accordance with applicable privacy laws and our data protection standards.

5. Sensitive Personal Information

BookNeately LLC does not knowingly collect or retain sensitive personal information. We will not request or store social security numbers, racial or ethnic origin, political opinions, religious beliefs, health or biometric data, genetic information, trade union membership, credit scores, financial history beyond what is necessary for payment processing, or criminal background information.

Any request for personal information will always be accompanied by your voluntary right to decline.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. This may mean that some information is retained after your last booking or account closure. Where information is no longer needed, we securely delete or anonymize it.

If you would like to request the deletion of your personal data, please contact us at [email protected]. We will action your request in accordance with applicable privacy law.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications at any time by replying STOP to any SMS or contacting us at [email protected]
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable law.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We do not use tracking technologies to collect personally sensitive information or to engage in the sale of your data.

9. Children’s Privacy

BookNeately LLC’s services, website, and booking platform are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will take prompt steps to delete that information.

10. Geographic Scope

BookNeately LLC operates within the United States. Our website and services are intended for use by US residents only. If you are accessing our site from outside the United States, please be aware that any information you provide will be transferred to, processed, and stored in the United States. By using our site or providing us with any information, you consent to this transfer and to the application of applicable United States federal and state law.

11. Third-Party Links

Our website may contain links to third-party websites or platforms. These external sites are not controlled by BookNeately LLC and are not subject to this Privacy Policy. We encourage you to review the privacy policies of any third-party sites you visit. BookNeately LLC is not responsible for the privacy practices or content of external websites.

12. Security

BookNeately LLC takes reasonable and appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our payment processing is handled by PCI-compliant third-party providers. While we work diligently to safeguard your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

13. Changes to This Policy

BookNeately LLC reserves the right to update this Privacy Policy at any time. When we make material changes, we will post the revised policy on our website with an updated effective date and, where appropriate, notify you directly. Your continued use of our services following any update constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us at:

BookNeately LLC

Email: [email protected]
Website: bookneately.com

We are committed to addressing your inquiry promptly and transparently.